Payment Policy: 30% of the total tour price has to be paid to Souvenir Travel at the time of agreement of tour arrangements by the client. The final balance payment (70% of total tour price) is called from the customer within 45 days of the tour commencement date.
In case the tour is booked within 30 days from the date of arrival Souvenir Travel required full payment at the time of booking.
Cancellation Policy: In the event of cancellation of any service by the client before 60 days prior to the tour commencement date will be subject to full refund of the total amount except Airfare as the same will be non-refundable.
Cancellation before 45 days of booking date: 30% of the total tour price will be charged as cancellation and the 70% payment will be refundable.
Cancellation before 30 days of booking date: 50% of the total tour price will be charged as cancellation and the 50% payment will be refundable.
Cancellation before 15 days of booking date: 75% of the total tour price will be charged as cancellation and the 25% payment will be refundable.
Cancellation before 7 days of booking date: Non refundable and full payment will be charged as cancellation charges.
Evacuation & Emergencies:
Souvenir Travel is a travel company only and thus doesn’t have any direct control over the operations and performance of various service providers such as the hotels, airlines, transport vehicles, trains, boats, jungle safaris, animal rides, guides, etc.
Souvenir Travel shall not be responsible for any delays & alterations in the program or expenses incurred directly or indirectly due to natural hazards, flight cancellations, accident, breakdown of machinery or equipments, breakdown of transport, weather, sickness, political closures or any untoward incidents.
Souvenir Travel shall not be responsible for any loss, injury or damage to a person, property or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from any causes beyond our control.
In case of any emergency Souvenir Travel provides adequate backup and will use the best possible ways and methods of evacuation for its customers in this regard.